FAQ
FAQ
- Q: Are Sweephgp figure toys safe for display and handling?
- A: Yes! All Sweephgp figure toys are made from non-toxic, high-grade materials and undergo rigorous quality checks. They are safe for daily display, gentle handling, and suitable for collectors of all ages.
- Q: How long does it take to receive my order?
- A: Orders are processed within 1-3 business days. Standard shipping in the USA usually takes 3-7 business days, while international orders may take 7–21 business days depending on customs and location.
- Q: Can I track my order?
- A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier's website.
- Q: What if my figure arrives damaged or defective?
- A: Please contact us within 7 days of receiving your order at service@sweephgp.com with photos. We will provide a replacement or refund promptly.
- Q: Do you offer international shipping?
- A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
- Q: Can I cancel or change my order?
- A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.